Privacy Policy

Last updated: 06/2024

Oro Real s.r.o, having its registered address at

Strnadových 1007/5, Vysočany, 190 00 Prague 9, Czech Republic.

, with company registration number Registriert unter C 353377 (“we“, “us“, “our” or “Company“) appreciate your privacy and trust. In this privacy and data protection policy (“Privacy Policy“), we disclose how we process your personal data (“Personal Data”), for what purposes, with whom we share it, and what your rights are in terms of your Personal Data.

Please familiarize yourself with this Privacy Policy carefully before accessing the Website and our Services. If you do not agree to any of the terms, you should not visit the Website and use in any way the Services offered through it, no matter in what form the access is made to them.

We comply with all applicable data protection regulations, including the General Data Protection Regulation, while gathering, using, and disclosing Personal Data.

CAPITALIZED TERMS USED IN THIS PRIVACY POLICY AND NOT OTHERWISE DEFINED SHALL HAVE THE MEANINGS PROVIDED FOR THOSE TERMS IN OUR TERMS AND CONDITIONS. 

Children’s Privacy

The Website and Services offered by us are not directed to people under the age of majority in their country of residence. We do not knowingly collect personally identifiable information from anyone under the age of majority in their country of residence. If we identify that we have collected information from users under the age of majority in their country of residence, we will take immediate measures to delete their data.

Personal Data

We gather various types of Personal Data about you when you utilize our Website and Services, including:

  • Identity information (such as first name, last name, username, or similar identifier, along with an encrypted version of your login/password, and social media usernames);
  • Contact information (billing address, delivery address, email address, and telephone numbers);
  • Profile information (your username, password, purchase history, preferences, feedback, survey responses, and any additional profile information we’ve collected, including through analytics and profiling);
  • Financial and transaction information (details like payment card details, transaction details, and information about products and services you’ve purchased);
  • Technical information (such as your IP address, login data, browser type and version, time zone setting, browser plug-in details, operating system, and device information);
  • Information regarding your submissions (including metadata such as the time, date, and location of photos or content uploaded, along with details about how you use and share them);
  • Usage information (details about how you utilize our Website and Services);
  • Tracking information (data collected from cookies and similar tracking technologies, like web beacons and pixels);
  • Marketing and communications preferences (your preferences regarding receiving direct marketing from us and third parties, as well as your communication preferences);
  • Aggregated information (statistical or demographic data).

We process your Personal Data for purposes specified in this Privacy Policy or communicated to you in association with our Services.

The purposes for processing of your Personal Data:

  • Provision of Requested Services: Administering and managing your account and furnishing the functions and features of the Services (including communication, as detailed below).
  • Analysis and Development of Services: Developing, delivering, measuring, monitoring, analyzing, and enhancing our Services or other products or services provided by us, and innovating new products and services.
  • Communication: Addressing your inquiries and providing customer support, delivering messaging or communications associated with Services’ functions and features, informing you about our latest product or service updates, security alerts, technical notices, and providing confirmations, invoices, support, administrative messages, or notice of changes to terms, conditions, or policies.
  • Safeguarding the Services: Detecting and preventing abusive, fraudulent, malicious, or potentially illegal activities, and safeguarding the rights, and safety, including the enforcement of our Terms.
  • Promotions and Advertising: Communicating with you regarding contests, promotions, rewards, upcoming events, and other news about products and services offered by us and our chosen partners that may align with your interests and usage of the Services, including marketing and advertising communications.
  • Performing Other Functions as described: Undertaking additional functions as may be described to you at the time of collection or enabled by you in connection with our Services or other products or services provided by us.

The legal basis for processing Personal Data may be:

  • to perform a contract (where the processing is necessary for the performance of a contract);
  • legitimate interests (where the processing is necessary for legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Data);
  • if processing is required by the European Union or national law in order to carry out an activity that is done in the public interest;
  • your consent (where you have given us consent to process your Personal Data for specified purposes);
  • comply with the law (where the processing is necessary for compliance with a legal obligation).

Your rights

We handle the gathered Personal Data in compliance with the General Data Protection Regulation and other relevant data protection legislation.

The following are your rights regarding data protection:

– the ability to revoke consent for the processing of your Personal Data;

– the right to access (you can obtain access to the Personal Data that is being processed);

– the right to be informed (you can request information from the Company about what Personal Data is being handled and the reason for such processing);

– the right to object (you can object to the processing of your Personal Data);

– the right to object to automated processing (you can object to a decision based on automated processing);

– the right to rectification (you can ask for modifications to your Personal Data in case you believe this Personal Data is not up to date or accurate);

– the right to data portability, which allows you to transfer your Personal Data to another controller in an organized, commonly used, and machine-readable format;

– the right to restriction of processing, which allows you to ask the Company to process your Personal Data only in situations where it is required by applicable law;

– the right to erasure, which allows you to request that your Personal Data be deleted;

– the right to file a complaint with a supervisory authority.

Links to other websites

If you click on a link that takes you away from our Website to another website or application, you should remember that our Terms, Privacy Policy and Cookie Policy no longer apply to the new website or application you visit. All your activity on any other website or application, including those with a link on the Website, is subject to the rules and regulations of that other website or application. Therefore, we recommend that you read all the policies of new websites and applications you visit to fully understand their rules and regulations for collecting, using, and sharing your Personal Data.

How long will we keep your Personal Data?

We will retain your Personal Data for as long as necessary to fulfill the purposes we collected and/or processed it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Transfer of Personal Data

The Company processes Personal Data at its operating offices and any other locations where the parties participating in the processing have their offices. It implies that this Personal Data might be moved to and kept on computers situated outside of your country, state, or province where the regulations governing data protection might be different from what applies there.

Your approval to such transfer is shown by your acceptance of this Privacy Policy and your submission of such Personal Data. We will take all reasonably required actions to guarantee that your Personal Data is managed securely and in compliance with this Privacy Policy and that it is not transferred to another organization or country without the proper safeguards in place.

If the country to which the Company transfers Personal Data is not a member of the European Union and does not guarantee sufficient levels of protection, the transfer will only take place following the conclusion of particular agreements between the Company and the aforementioned subjects that include safeguard clauses and/or the necessary safeguards to protect your Personal Data are provided.

Disclosing Personal Data to third parties

We may disclose the information we gather to:

  • Our affiliates and subsidiaries;
  • Third parties in the event of a merger or acquisition;
  • Service providers that assist us in providing services or managing transactions on our behalf, such as payment processing, email distribution, list processing, postal mailing, analytics, digital content or print subscription performance measurement, and ad serving;
  • Providers of notification services;
  • Cloud storage providers;
  • Advertisers, advertising- and marketing-related service providers, and partners;
  • Google Analytics, a web analysis service provided by Google LLC, that tracks and examines the usage of our Services and prepares reports. Google may personalize ads based on the collected information. Refer to its privacy policy;
  • Hotjar, an all-in-one analysis and feedback tool that reveals the online behavior and feedback of Service users. Refer to its privacy policy;
  • Other analytical service providers that help us understand how users utilize our Services, measure the effectiveness of certain features of our Website, Services, and ads, etc.
  • As necessary to protect our rights, enforce legal rights, ensure the privacy or safety of our employees, users of our Services, or other individuals and entities, or to comply with applicable industry standards, law, or legal processes, including responding to court orders, warrants, subpoenas, and other requests from public and government authorities;
  • With your consent or as directed by you.

Cookies

Our Website uses cookies. Cookies are tiny, encrypted files that websites save on computers or other devices in order to track user activity and enhance the website’s usability.

Security Policy

We have put strong security measures in place to guarantee that the Personal Data we manage is completely protected against any potential misuse, unauthorized entry, unauthorized disclosure, and unauthorized alteration. Since protecting Personal Data is so important, only authorized personnel with permission can access it. We carefully follow strict guidelines to ensure the protection of your Personal Data. It’s critical to recognize that, despite our best efforts, no security mechanism can provide complete safety. We will promptly notify you and the appropriate supervisory authorities of any suspected or confirmed breach affecting Personal Data.

Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our Website or by other means as required by law. We encourage you to review this Privacy Policy periodically for the latest information on our data practices. By continuing to use our Website and Services after the changes are posted, you agree to be bound by the revised Privacy Policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, you can reach out to us via email at help@gainingcoach.com or by mail at

Strnadových 1007/5, Vysočany, 190 00 Prague 9, Czech Republic.

. We endeavor to respond to all inquiries promptly and efficiently.